Shipping policy

Local Delivery (VIC Only)

All of our products are available for local delivery within metropolitan Melbourne. Delivery fees are automatically calculated based on the travel distance from our warehouse in Epping VIC 3076 at checkout. Please contact us at finger.limes.melbourne@outlook.com for wholesale & larger orders over $500 or orders to outside metropolitan Melbourne to arrange a quote for delivery.

 

Shipping & Postage 

All our orders are processed and dispatched within 2 business days and shipped via Sendle, who are partnered with various third-party couriers such as Fastway and DHL across Australia. Once dispatched, the estimated shipping times are as below:

 Metropolitan Melbourne  1 to 3 Business Days
 Regional Victoria  1 to 5 Business Days
 All Other States  2 to 7 Business Days

Due to the nature of our live and edible products, there are some restrictions to shipping depending on the types of products and regions. Please read below for more information.

Trees

All tube stocks and trees below the height of 100cm (including the pot) are available for postage to NSW, ACTVICQLD and SA. We are currently working on making larger custom shipping boxes available so that we can ship trees of all sizes in the near future. We apologise we cannot ship live trees to WA, TAS and NT due to the current import restrictions.

Frozen Fruits

Please be informed most of our fruits are stored frozen and best suited to be delivered locally within metropolitan Melbourne to ensure our customers receive the products in the best condition possible. We use partially-recyclable thermal packaging that keeps the fruits frozen while being transported, anywhere between 3 to 48 hours depending on the weather and outside temperatures. Fruits are available for postage to NSW, ACTVIC, QLD, SA and TAS, using cargo or a special courier. Please contact us at finger.limes.melbourne@outlook.com if you're ordering from outside metropolitan Melbourne to arrange a quote for shipping. We apologise we cannot ship edible fruit products to WA and NT due to the current import restrictions.

Other Products

All non-frozen fruits, From The Bush Pantry items, and gardening accessories are available for postage to all states across Australia.